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Professional Service |
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Professional Skill |
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Objectives of Matlock Telecom are to become the leader to provide
professional services for communication system development and application,
to provide clients with excellent services in the communication industry
together with its partners, and to create greater values and benefits.
Based on its operation and service experience in Asia Pacific region
for more than 20 years, focusing on the current situation and user
needs in the IT service market, in combination its technologies, industrial
experts, IT expert resource advantages and the powerful professional
advantages obtained by cooperating with its partners and alliances,
Matlock Telecom will provide its clients with 4 layers of professional
services (client support services, consultancy and integration services,
IT management services and professional training services) so as to
help enterprises to fully integrate IT and businesses and to help
users to succeed!
Design, construction, integration, management and development---By
providing clients with these professional services in the IT life
cycle, Matlock Telecom can help its clients to optimize their IT investments
and achieve quantifiable business returns.
1.Support service--to help enterprises to permanently
operate their core communication businesses
Matlock Telecom always actively promotes its IT service management
concept, is committed to helping clients to construct ¡°the permanently-operating
basic IT structure¡±, and is committed to helping clients to achieve
greater business returns through IT investments. In recent years,
Matlock Telecom released a series leading basic IT structure solutions,
including memory resource backup management solutions and concentrated
data management solution for end users (IT Service Desk). With regard
to some key business systems of clients, with active services and
advanced project management experience, Matlock Telecom manages to
help clients to plan, to construct, to manage and to support its IT
systems so as to successfully achieve ¡°the operation without faults
for 365 days¡±.
2.Consultancy and integration--to explore competitiveness
for enterprises
Matlock Telecom, depending on:
powerful expert teams
senior industrial background
leading solution technologies
rich project implementation experience
provides enterprises with IT consultancy services, including business
workflow innovation services, application consultancy services,
technical and basic structure consultancy services...... |
| presale consultation and
technical support team |
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In terms of consultancy and integration services, Matlock Telecom
has a large number of influential clients in the sectors of finance,
telecommunication, manufacturing, government, transportation, energy
and so on. At the same time, we are still looking forward to cooperation
closely with more enterprises and to helping enterprises create
the economic competitiveness!
3.Quantification Service--to optimize IT investments
and to quantify business returns
| Matlock Telecom has many years¡¯ experience in localizing its IT management
services in Asia Pacific region, and has been providing quality IT
management services for enterprises home and abroad. We are familiar
with different customer needs to the IT operation management, and
can provide integrated management services. Based on the advanced
ITSM (IT service management) theory, in combination of different regional
features, Matlock Telecom has successfully developed a series of IT
management implementation modes which meet needs of different regional
customers. Matlock Telecom provides professional one-stop services
(from clients support services to high-end enterprise application
layer management services), which helps enterprises to focus their
resources and energy on their own core businesses and to achieve rapid
developments. |
| presale consultation and
technical support team |
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4.Training--to accelerate executive forces
of enterprises
| Matlock Training Center is committed to providing users and partners
with professional training services, to providing all personnel (from
ordinary users and basic-level managers to CEOs, from front end operators
to CIOs) with integrated multi-layered integration application training
services. At the same time, Matlock Training Center also cooperates
with its partners so as to provide clients with professional technical
training courses together. In addition, to adapt to different client
needs, Matlock Training Center also provides services in many forms,
such as e-learning, Teleconferencing-learning, on-site learning, Training
room learning and some other professional services. |
| Matlock Telecom trainning |
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